Client Testimonials

• “The service provided by Capitol Administrators has been one of the high points of our participation in the captive. I had experience through a different entity participating in a workers’ comp. captive and looked forward to having access to claims and cost information as we had under the other captive. Capitol Administrators has met and exceeded all of my expectations.”

• “They have assisted us in designing a supplement to our captive’s medical coverage, since our organization has typically had, and wanted to retain, richer coverage levels than those offered within the captive. Capitol worked with us to understand our needs and propose a creative, simple solution for a very reasonable cost.”

• “Capitol has also been very helpful with several difficult claims that we experienced this year. They have been sensitive to HIPAA regulations and the need for certain firewalls on information while still being responsive to our information and coverage inquiry needs and providing outstanding support to our employees and those of us involved from an H. R. perspective.”

• “Capitol has also provided outstanding access to information about our claims experience, providing a menu of standard reports which anticipate most of our needs, and pointing out certain trends and data analysis that we wouldn’t typically think to look at. They have also been very responsive to requests for special information or analysis. My typical turnaround on a request for information from Renee Stout, our primary contact at Capitol is truly in the minutes. In certain situations where I requested information about a particular claim or situation for one of our covered, she acknowledged the request and informed me right away about the plan to gather the information, then kept me posted as the information gathering progressed until we had all the information we needed.”

• “I am completely satisfied with the support we receive from Capitol and would recommend them without hesitation for claims processing.”

• “To date, I’m very satisfied with Capitol Administrators. Even though our relationship is still very new, I feel that they are very responsive. All my questions and issues are dealt with very timely. “

• “It is my opinion that Capitol Administrators is a very well managed organization. Their interactions with us both written and verbal are professional. I am always left with the gut feeling of confidence that they are highly competent in their field.”

• In a word, “Outstanding”

• “Each and all of who I have interacted with at Capitol Administrators have gone above and beyond. From the on set they have made the transition from fully insured to self insured a smooth and effortless experience. On all fronts I have received knowledgeable and timely customer service.”

• “Very satisfied. Minor bumps during startup. Attitude and effort exceptional. Very responsive to any issue.”